TANDEM Privacy Notice

TANDEM PRIVACY NOTICE WHO THIS NOTICE COVERS Southwest Virginia Connections Co., operating as TANDEM, uses the information described below to handle TANDEM inquiries, accounts, bookings and services. This notice covers TANDEM, not every unrelated SWVA Connections Co. program. CONTACT TANDEM by SWVA Connections Co. Email: tandem@swvaconnectionsco.org Phone: (540) 556-0017 Web: swvaconnectionsco.org For privacy questions or requests, use these business contact details and identify TANDEM and the relevant booking reference if available. Do not include passwords, full payment-card numbers or unnecessary sensitive information in a request. INFORMATION WE COLLECT Inquiry and booking forms collect your name, email, phone, requested service, locality or ZIP code, preferred timing and service instructions. In-person services collect a service address. Service-specific questions can include household needs, pet details, care instructions, restrictions, emergency contacts, authorized contacts and information relevant to the task. Please provide only what the selected service needs. General notes are not an appropriate place for passwords, alarm codes or payment-card details. Optional customer accounts hold contact details, service preferences, saved locations, pet profiles, authorized contacts and communication preferences. Account records also include verification status, password hashes and salts, failed-login and session information, and account activity records. Security and request records can include IP addresses, browser/user-agent information, timestamps and token hashes. Booking and agreement records include schedules, locations, intake answers, selected services and add-ons, itemized prices, service fees, optional tips, totals, payment status, booking references, typed signer name and authority, signed terms, agreement versions, document hashes, signature time and related activity records. Requests and customer communications are also recorded. HOW WE USE INFORMATION We use relevant information to respond to inquiries, evaluate service eligibility and availability, arrange and carry out agreed services, manage scheduling and payments, document agreements, handle concerns and maintain account access. Booking-funnel records include selected services and times, unavailable requests, unsuccessful attempts, locality, session identifiers and marketing/referral sources to help understand demand and improve operations. Where supplied, some of these records also include a customer email. ACCOUNTS AND SECURITY The application uses salted password hashing and hashed session, verification and reset tokens. It checks sessions and account status and uses email verification for account access. Signed-document access uses administrator authorization, a verified matching account or a private access credential. These measures do not guarantee that information can never be lost, accessed without authorization or exposed. Keep sign-in and private booking/document links confidential, especially on a shared device. PAYMENTS Payment checkout is handled through Base44 Payments. Checkout collects payment and billing information separately from TANDEM's general booking notes. TANDEM stores purchase/payment references, amounts and payment or refund status to reconcile and administer bookings; the TANDEM booking forms do not request full card details. Payment processing is also subject to the provider's own notices and terms. SERVICE PROVIDERS AND INFORMATION SHARING The application runs on Base44 for hosting, stored records and backend processing. TANDEM uses connected Google services, including Gmail for service/account communications and Google Calendar for scheduling, where configured. Information included in messages and calendar entries is processed by those services. Relevant service information may also be provided to the concierge or other provider engaged to fulfill or coordinate the agreed task and to contacts you authorize. Outside purchases or reservations may require information to be given to the selected outside business. Do not assume that arranging another person's service authorizes unrestricted sharing of that person's information. This notice does not grant new access or sharing permissions. COMMUNICATIONS We send or attempt to send booking confirmations, service updates, verification/reset messages and account-creation reminders using the implemented communication services. Account settings include communication preferences and controls to stop pending account reminders. Reminder emails also include a stop-reminders option. Essential booking and security communications are separate from optional marketing preferences. Contact TANDEM if assistance is needed with a preference or message. BROWSER STORAGE, ANALYTICS AND ADVERTISING The application uses browser storage to retain selected additional services and customer details between booking steps and redirects. TANDEM account sessions use browser session storage and session cookies, and guest agreement-access credentials are kept in browser session storage. Clearing browser data may remove these saved details or private access credentials. The wider application includes platform analytics, Google Ads conversion tracking and Meta tracking. Depending on the page and browser, usage, referral and conversion events may be sent to those services. The application does not currently provide a comprehensive cookie-consent or advertising opt-out manager; browser or provider controls may affect tracking, but this notice does not promise that those controls prevent every event. RETENTION The current application does not define a fixed TANDEM retention period or an automatic deletion schedule for all booking, inquiry, signed-agreement, payment, analytics and account records. Expiration of an access token or session does not by itself delete the associated records. Signed agreements preserve the terms accepted at the time and are not rewritten by later policy changes. TANDEM reviews retention and deletion requests through the business contact above; this notice does not promise immediate deletion, a particular retention period or removal of records that must be kept for legitimate operational or legal reasons. CUSTOMER REQUESTS AND CORRECTIONS Verified account holders can review available booking and request records and update supported profile, location, pet, contact and communication-preference fields. The account security section can submit an account-deletion request for administrator review; submitting a request is not automatic deletion of every related record. Guests and account holders can contact TANDEM to ask about information, request a correction or raise a privacy concern. We may need to establish who is making a request and which records it concerns before disclosing or changing information. We do not promise a statutory right, response deadline, export feature or deletion outcome that has not been established for the request. NOTICE VERSIONS The version and effective date shown with this notice identify the approved notice. A labeled draft is available for review but is not an activated policy. Changes require a new administrator-approved release. A later notice does not replace the immutable agreement you previously signed.